FAQs

The following Payment & Refund Policy (“Policy”) applies to all users and describes how your payments are made to Plus Academy.
By using the Services, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use the Services and/or pay for a Service you agree and expressly consent to the following.

1. Payments
If you are under the age of 18 you need your parent or guardian to be involved in order to make any payments.

All payments made by you to are subject to Plus Academy’s Terms of Service.

Credit Card Payments. We accept credit cards and all available payment methods make your transactions more convenient and secure.
Fees and Taxes. You are solely responsible for all carrier data plans, Internet fees, and other fees and taxes associated with your access to and use of Plus Academy’s Services.

Payment Through Third Party Services. When you make a purchase your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant terms of service or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity.

Plus Academy may refuse or cancel a transaction at any time in our sole discretion, if we believe it violates Plus Academy Terms of Service or this Payment & Refund Policy or to prevent financial loss. In cases of fraud or illegal acts, Plus Academy may cancel or block your account.

2. Refund
Except as provided by law, all purchases are final and non-refundable. Taxes are non-refundable. If you believe Plus Academy has charged you in error, you must contact Plus Academy within 30 days of such charge. No refunds will be given for any transaction which is more than 30 days old. When you purchase any digital content or services from Plus Academy any right you may have to withdraw from or cancel the purchase will be terminated once the digital content is delivered to you upon your request, and you will not be entitled to claim any refund, except where you believe Plus Academy has charged you in error.

Plus Academy reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature, or by trying to receive a refund for a non-refundable credit (such as a reward); (ii) that you are in breach of the terms of  Policy, Plus Academy Terms of Service, the General Terms & Conditions or the Privacy Policy; (iii) that you are using any of our products fraudulently or that your user account is being used by a third party fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.
For all refunds due to an error in your payment amount please email below, your company address, full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.
Billing Disputes. Any billing disputes raised by you to Plus Academy will be settled in accordance with the Terms of Service. A pending billing dispute does not exempt you from timely paying any undisputed amounts that you owe.

3. Sharing Information
We may, if required, share the details of your payment and your Personally Identifiable Data, as defined in our Privacy Policy with third parties, in order to prevent a financial loss to you or us, or to prevent a violation of law.

4. Legal

In the event you read this Policy in any language other than English, you agree that in the event of any discrepancies, the English version shall prevail.

5. General
If you have any questions regarding our Payment & Refund Policy, please contact us via our contact page or our email at [email protected].